01
Technology Risk, Governance & Compliance
Enterprise risk, controls, compliance, fraud and vendor risk.
Service 02 · Govern & Assure
Maturity & Operating Models
We assess maturity, close capability gaps and design future-ready operating models that improve performance and resilience.
Challenges we address
Situations where organisations typically ask us for help.
You are unsure where you stand
There is no objective view of current maturity against a target state, industry standards or best-practice benchmarks.
Roles and decision rights are unclear
Committees, accountabilities, escalation paths and reporting lines are not defined, so decisions stall or overlap.
Strategy is not reaching operations
The strategy is agreed, but processes, organisation structure and service delivery have not been designed to deliver it.
Management lacks the right information
Leaders do not have the KPIs, KRIs and dashboards they need to monitor performance and make decisions.
What we do
Maturity Assessments
Current and target-state maturity, capability gap analysis and improvement roadmaps.
Benchmarking & Best Practice
Comparison against industry standards, process reference models and best-practice benchmarks.
Governance & Decision Rights
Committee charters, roles and accountability, escalation and reporting frameworks.
Operating Model Design
Target operating model, process design, organisation structure, service delivery and RACI.
Performance & Monitoring
KPIs and KRIs, dashboards, balanced scorecards and management information for decisions.
Change Enablement
Change strategy, stakeholder engagement, communication, training and sustained adoption.
Our approach
1. Assess
Current state, maturity, gaps.
2. Analyse
Risks, processes, performance drivers.
3. Design
Governance, operating model, roadmap.
4. Implement
Controls, roles, processes, tools.
5. Measure & improve
Track maturity and outcomes.
Key deliverables
- Maturity roadmap
- Target operating model
- RACI & decision rights
- KPI / KRI dashboard
Frameworks & models
- COBIT 2019
- ISO 31000
- ISO 27001
- ITIL 4
- Three Lines Model
- CIS Controls
Why KAN
- Proven, industry-recognised maturity methodologies
- Practitioners with deep cross-industry expertise
- Practical roadmaps, not shelf-ware reports
How we can help
- Benchmark where you stand against target state
- Clarify roles, decision rights and accountability
- Turn strategy into a working operating model
Frequently asked questions
What does a maturity assessment cover?
We assess current and target-state maturity, analyse capability gaps and produce an improvement roadmap. Where useful, we compare your position against industry standards, process reference models and best-practice benchmarks.
Which models and frameworks do you use?
Our work draws on COBIT 2019, ISO 31000, ISO 27001, ITIL 4, the Three Lines Model and CIS Controls, using industry-recognised maturity methodologies.
What is included in operating model design?
The target operating model, process design, organisation structure, service delivery and RACI. We also define governance and decision rights, including committee charters, roles and accountability, and escalation and reporting frameworks.
How do you make sure the new model is adopted?
Through change enablement covering change strategy, stakeholder engagement, communication, training and sustained adoption. The final step of our approach is to measure and improve, tracking maturity and outcomes.
Will we get a report or a plan we can act on?
A plan. We focus on practical roadmaps, not shelf-ware reports. Deliverables include a maturity roadmap, target operating model, RACI and decision rights, and a KPI and KRI dashboard.
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03
Internal Audit & Assurance
Independent, risk-based assurance and audit committee support.
Let's build trust, resilience and growth together.
Talk to us about the right combination of services for your organisation.